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This paper takes stock of digitalization in Sierra Leone and identifies several factors requiring attention to accelerate digitalization. These factors range from relatively higher cost of the internet, low quality of service, legal and regulatory challenges, low private sector participation, lack of adequate IT skills, and lack of supportive infrastructure gaps. Notwithstanding some challenges, it finds that adoption of digitalization has picked-up in government operations, providing a solid platform for efficient, transparent and effective PFM and improved service delivery in priority sectors such as health, education and agriculture. A wider adoption of Digital Financial Services (DFS) could increase the ease and speed of payments as well as enhancing financial inclusion in Sierra Leone.
A bank employee explains how to make transactions with a mobile phone using the Aadhaar digital identification system in Hyderabad, India.